This paper explores the learning initiative made by the Development Lending Support Department-Administrative Unit via crafting and development of a six-chapter instructional manual and cascading it as speakers via a webinar to 55 technical and administrative assistants based in the Lending Groups in Makati City and Provincial Offices. The changes in the organizational structure in the Development Bank of the Philippines’s Development Lending Sector (DLS) led to some irregularities in the administrative processes such as bypassing approving authorities, erroneous grammatical usage in official communications, late endorsements of requests, slow turnaround time, and unfamiliarity with existing organizational policies. The program was evaluated by using Kirkpatrick’s Evaluation Model: Learning and Reaction. The speakers received ratings ranging from 3.98 to 4.21. This has an equivalent adjectival rating of "Very Good." On the other hand, as the program is graded, part of the requirements is the conducting of pre- and post-training tests, composed of multiple-choice and true-or-false questions. Based on the results (n=55), the participants obtained an average score of 24 (or 58.50%) out of 41 items for the pre-training test and 32 (or 78%) out of 41 items in the post-training test. The increase in scores evidently showed that there was learning gained, at 47%.

Authors:
Erik Jason Roque Estrada, Development Bank of the Philippines, Philippines

About the Presenter(s)
Mr. Erik Jason Roque M. Estrada currently works as the Senior Administrative Support Specialist in Development Bank of the Philippines. He is also an erstwhile Training Specialist in the same institution. Part of his job is crafting of and facilitating programs that are centered on personnel competency development.

Connect on Linkedin
https://www.linkedin.com/in/erik-jason-estrada-ma-95b342129/

See this presentation on the full schedule – Wednesday Schedule

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